Terms of Service

About this service

These terms apply to Lumatch at lumatch.app, including its AI photo generator, photo editing tools, and photo reviews. By using the service, you agree to these terms and our Privacy Policy. You must be at least 18 years old. Use an accurate account email and keep your login secure.

Our photos are AI-generated or AI-edited. Results can contain errors and do not guarantee matches, dates, or approval by another platform. Review every result before using it, follow the destination platform's rules, and disclose AI editing where required. Lumatch is an independent product, not an official service of a dating platform or AI model provider.

Photo packages and payment

Available packages and their included features are shown on our pricing section. A paid photo package is a one-time purchase, not an automatically renewing subscription. The checkout must show the total, currency, and any applicable taxes before you confirm payment. A free trial does not itself authorize a charge. If checkout is unavailable, a displayed package is not a completed purchase.

Each generated or edited photo uses 1 credit, reserved when the request starts. Failed or interrupted requests return that credit; downloading or recovering a saved original does not cost another credit. Each account receives 2 trial credits. Trial credits are used first, followed by paid packages in purchase order. Purchased credits do not expire while the account remains open. Full refunds remove that package’s credits; partial refunds remove a proportional number, rounded up. If credits were already spent, the balance may become negative and generation pauses until it is covered.

Refund policy

Unused package, within 7 days: request a full refund within 7 calendar days of payment if you have not started any generation using that paid package. Using the separate free trial does not count as using a paid package.
Generation already started: a package that has been used to start generation is generally non-refundable because processing costs are incurred. A subjective preference about a successfully delivered image alone does not qualify for a refund under this voluntary policy.
Billing errors or service failures: contact us about duplicate charges, paid generation that failed to deliver, or a material service fault. We will investigate and, where confirmed, refund the duplicate charge or offer a retry, replacement allocation, or refund for the affected undelivered service. You do not lose these remedies merely because a failed request started processing.
Free trial: no payment is collected for the free allocation, so there is no paid amount to refund. This does not prevent you from reporting a problem.

To apply, email support@lumatch.app from your account email with your order/transaction ID, payment date, and reason. Do not send passwords or full card details. We aim to acknowledge requests within 3 business days and provide a decision within 10 business days after receiving the information needed to investigate. Approved refunds go to the original payment method; bank and payment-provider processing times vary. Refunded package access is withdrawn.

This policy does not exclude mandatory consumer rights, including any applicable withdrawal rights or remedies for defective or undelivered digital services. Starting generation does not by itself waive a right where local law requires separate express consent or acknowledgment.

Your photos and permissions

Upload only adult photos of yourself that you own or have permission to use. You keep your rights in your uploads. You give us and the service providers described in our Privacy Policy a limited permission to process those images only to deliver the requested service, handle support and safety reports, and comply with law. This is not permission to sell your photos or use them in advertising. AI outputs may not be unique or eligible for copyright protection; you remain responsible for your use and for respecting others' rights.

Acceptable use policy

This policy covers uploads, generation requests, generated images, photo reviews, and use or distribution of results. The following six categories are prohibited:

Pornography / NSFW: sexually explicit images, nudity, sexual services, or non-consensual intimate content.
Violence / gore: graphic injury, extreme violence, threats, or promotion of terrorism or violent abuse.
Hate speech: content attacking, dehumanizing, or encouraging discrimination or violence against people based on protected characteristics.
Child-unsafe content / CSAM: any sexualization, exploitation, grooming, or sexual abuse material involving minors, including synthetic depictions. Do not upload photos of minors.
Deepfakes / impersonation: using another person's face without consent, identity deception, fake endorsements or documents, or misleading viewers about someone's identity or actions. Editing your own authorized photo is permitted within these rules.
Copyright / trademark infringement: unauthorized protected images, characters, logos, or branding that infringes rights or misleadingly implies endorsement.

Do not bypass safety filters, submit malicious files, misuse another account, or use the service for fraud, harassment, or unlawful activity.

Content moderation

Generation uses a selected scene or editing tool, with an optional environment reference and written preferences. We check input format and size and rely on the OpenRouter / OpenAI image service's automated safety checks; we do not disable its safeguards. Requests or results rejected by that service are not delivered as successful generations. Automated checks can miss violations or reject allowed content; they do not establish ownership or consent.

Reports sent to support receive human review of the information supplied and relevant available records. We do not claim that every photo is manually reviewed before delivery or that support is staffed around the clock.

Reporting and appeals

Report prohibited content, impersonation, or rights violations to support@lumatch.app. Include the relevant URL or request time, a description, and your contact email. For a rights complaint, explain your connection to the affected person or protected work. Do not attach illegal material, especially CSAM; describe where it was encountered instead.

We prioritize credible child-safety and imminent-harm reports. For other reports, we aim to acknowledge receipt within 3 business days. We may request necessary evidence, assess the report, take proportionate action, and communicate the result where appropriate. Report information is shared only as needed for investigation or legal obligations.

Enforcement

Depending on severity and recurrence, we may reject a request, warn a user, restrict access, suspend or terminate an account, and remove content under our control. We may ask an upstream provider to remove hosted content; we cannot recall copies already downloaded or posted elsewhere. Suspected illegal activity may be reported to competent authorities as required by law. Refund requests remain subject to the policy above and mandatory rights.

You may appeal an enforcement decision by emailing support with the decision reference and reasons within 30 days. We aim to review an appeal within 10 business days and explain any necessary delay.

Availability, responsibility, and changes

The service is provided on an as-available basis. To the extent permitted by law, we do not guarantee uninterrupted service or a particular outcome and are not responsible for indirect losses. Nothing here limits liability or rights that cannot lawfully be excluded.

We may update these terms and will publish the revised date here. Material changes will be communicated on the site or by account email as appropriate; they do not retroactively remove an existing refund entitlement.

Customer support

For refunds, billing, privacy, content reports, and other help, contact support@lumatch.app.